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The UPS Store is a business center in West Milford, NJ. Open: Mon–Fri 8:00 AM – 6:30 PM; Sat 9:00 AM – 3:00 PM; Sun 10:00 AM – 3:00 PM. Phone: (973) 728-7770. Average rating is 4.2 stars from 213 reviews. Website: https://locations.theupsstore.com/nj/west-milford/1614-union-valley-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings.
The UPS Store
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The UPS Store — 1614 Union Valley Rd Ste O, West Milford, NJ 07480, USA
4.2 213 reviews Today 9:00 AM – 3:00 PM

Ship It Fast, Print It Right, Done.

West Milford's go-to shipping and printing center on Union Valley Road, open every day of the week.

About Us

At 1614 Union Valley Road, this The UPS Store location handles the everyday logistics that West Milford residents and small businesses can't afford to get wrong. Boxes need to go out on time. Returns need to be processed cleanly. Documents need to look professional. That's the job, and it gets done here Monday through Friday from 8:00 AM to 6:30 PM, with weekend hours on Saturday and Sunday as well.

The store sits in a convenient strip location in West Milford, NJ, serving a community that spans rural routes and suburban neighborhoods across Passaic County. Whether you're a contractor mailing contracts, a seller shipping weekend marketplace orders, or a commuter picking up a notarized document before work, this center offers the full UPS network behind every transaction.

With a 4.2-star rating across more than 213 reviews, the location has earned a solid base of repeat customers who rely on its consistent hours and broad service menu. Bring your package, your paperwork, or your printing project, and walk out knowing it's handled.

What We Offer

Shipping and packaging is the backbone here. Drop off pre-labeled packages, have items professionally packed, or compare UPS shipping rates against USPS and FedEx options at the counter. The team can source the right box, apply the right cushioning, and get your shipment moving the same day.

Beyond shipping, this location runs a full printing and copying operation. Business cards, flyers, banners, and binding services are all available. Notary services, mailbox rentals, and Amazon return drop-offs round out the offering, making this a genuine one-stop stop for the administrative side of running a small business or managing a busy household.

Fax services, laminating, and passport photo services are also on the menu. If you're not sure whether the store handles your specific need, call ahead or stop in during business hours. The service list is broader than most people expect from a shipping counter.

Why Choose Us

Open 7 days a week, including weekends, with hours from 8:00 AM on weekdays so you can ship before work.
Full UPS network access means your package gets real tracking, real insurance options, and real delivery guarantees.
More than 213 customer reviews with a 4.2-star average reflects a steady stream of repeat West Milford customers.
Amazon, UPS, and USPS returns all accepted at one counter, no separate trips to different drop-off points.
On-site printing, notary, and mailbox services turn a shipping stop into a complete small-business errand run.
Located on Union Valley Road in a strip center with accessible parking, serving all of West Milford and surrounding Passaic County.

Gallery

Take a look at our space and what we have to offer

“Robbani and Jashim are so fun, smart and eager to make my transactions easy! So glad they are here. I am a pkg engineer and work from home and come her often!”

— Kathleen Gantzhorn

What Our Customers Say

Don't just take our word for it - hear from our satisfied customers

Click to Rate & Review This Business ✍️
5 months ago
"Unbelievable. The poor customer service, STILL not friendly and 13 minutes late today. 3 people left while we were waiting for employees to open at 10 o’clock. They really don’t care. They don’t acknowledge you, half the time they’re on their phones (ear buds). Wish previous owners were still there. I posted this the same day it happened. Your employees were late. No need to call you, ask them why they were late. The rest is self explanatory."
— Jo Ann Salmon
5 months ago
"Crazy to me how I sold something online (not my first time) but it was my first time using this place. I weighed the package at home came to 2lbs. I put in in a box it came to 3lbs & a couple ozs. It was prepaid shipping since I listed the item at 3lbs & the couple ozs. It’s time for me to get paid & find out they charged Mercari $88 to ship a 3lb item! Claiming it weighted 28lbs! Mercari than took my pay for that item completely! So in a nutshell shell I sold an item for free because they are liars & thieves! The receipt even says the item packaged weighed 3lbs! I will never use this place to ship anything ever again! Disgusted!"
— Amina Cafasso
4 weeks ago
"Horrible customer service! This is the second time I’ve dealt with this location and the second terrible experience. RUDE!!! I called to ask a question about an oversized return when the guy on the phone cut me off and said “have a nice day ma’m” and hung up. How does this guy still have this job? Obviously not cut out to be in contact with the public."
— Judi O'Neill
3 months ago
"Do NOT go to this UPS Store if you want reasonable customer service. Tried to return an Amazon package at this franchise location. Return instructions were to use customer packaging. I put it in an Amazon box something else had come in. I was told that the box was not quality enough to meet the manager’s standards, and a box would be $8.00. I pushed back saying no. The price was reduced to $6.00. Nope. This went on until the box the manager insisted on using was “free, this time”, and he cut open my taped box. Then told me it would be a dollar for the tape to close [the new “free this time”] box. When I picked up the package to leave, he told me he could accept $0.50. I walked out. When I went to another local UPS Store, they accepted the box, taped it up with a thank you and I was on my way. It’s atrocious that they are nickel and diming customers returning Amazon packages. If you don’t want to take packages in as a free service, don’t participate."
— Kim M
⭐⭐⭐⭐⭐
5 months ago
"Robbani and Jashim are so fun, smart and eager to make my transactions easy! So glad they are here. I am a pkg engineer and work from home and come her often!"
— Kathleen Gantzhorn

Frequently Asked Questions

What are the store hours at The UPS Store on Union Valley Road?

The store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM. It is open all seven days of the week.

Can I drop off Amazon returns at this location?

Yes. This UPS Store accepts Amazon return drop-offs. Bring your QR code or labeled package and the staff will process it at the counter.

Do I need to bring my own box to ship a package?

No. The store carries a full selection of UPS-approved boxes and packaging materials. Staff can also professionally pack fragile or oversized items for an additional fee.

Does this location offer notary services?

Yes, notary services are available at this location. It is a good idea to call ahead to confirm notary availability before making the trip, as service depends on staff scheduling.

Can I compare shipping rates between UPS, USPS, and FedEx here?

The counter can provide UPS rate quotes and help you choose the right service level for your budget and delivery timeline. For direct carrier comparisons, ask the staff at the counter.

What printing services are available at this UPS Store?

The location offers black-and-white and color copying, document printing, binding, laminating, business cards, banners, and flyers. Bring your file on a USB drive or email it ahead of your visit.

Is there a mailbox rental option at this location?

Yes. Mailbox rentals are available, giving you a real street address in West Milford for business or personal mail. Ask in store for current pricing and available box sizes.

Hours of Operation

Closed · Opens 9:00 AM
Monday 8:00 AM – 6:30 PM
Tuesday 8:00 AM – 6:30 PM
Wednesday 8:00 AM – 6:30 PM
Thursday 8:00 AM – 6:30 PM
Friday 8:00 AM – 6:30 PM
Saturday Today 9:00 AM – 3:00 PM
Sunday 10:00 AM – 3:00 PM

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